Purchasing from us
Customers can conveniently purchase from us online, over the phone or in-person. Our fast and secure payment system supports all major credit cards for the webstore and telephone orders.
If an item is out of stock when you place your order, we will contact you to inform you of the situation. We will then give you the option to either cancel your order or wait until the item is back in stock.
This is a common practice for e-commerce websites to ensure customer satisfaction and avoid disappointment due to unavailable products. It's important to note that the time it takes for the item to become available again can vary depending on the product and the supplier.
Our Warranty Policy
At SM Electrical Supplies, we will adhere to specific product warranties. If you encounter any faults or defects with a product you have purchased from us, we will repair or replace the product in accordance with the nature of the fault. Most products (with the exception of a few such as lamps) carry a minimum 1 year guarantee. Our warranty is subject to the following terms and conditions:
- Warranties do not apply to items that have been incorrectly fitted, suffered abuse, or have been used in a manner not intended for the purpose of sale
- It is your responsibility to ensure that the product is installed and used correctly and in accordance with the manufacturer's instructions
- Our warranty is limited to the original purchaser of the product and is not transferable
- Any repair or replacement under warranties does not extend the warranty period beyond its original duration
Liability & Compensation
At SM Electrical Supplies, we take great care in ensuring the products we sell are of high quality and free from defects. However, we are not liable for any electrician costs or any other costs that you may incur as a result of any faulty or damaged goods that you have purchased from us.
This includes any personal time spent away from the workplace or any loss of income or profits that may result from the use or misuse of our products. We will not be liable for any compensation in relation to the sale of our products.
Our liability is limited to the replacement or repair of any faulty or damaged goods in accordance with our warranty policy, as set out in the relevant section of our terms and conditions. By purchasing from us you agree to these terms.
SM Electrical Supplies advises our customers to have an electrician install any electrical products purchased. The company warns that incorrect installation of such products can potentially void your product guarantee and pose a danger to yourself and others.
Furthermore, we will not accept liability for personal damages caused by improper installation of products sold. This means that if a customer attempts to install an electrical product themselves, and this results in damage to the product, personal injury, or damage to property, SM Electrical Supplies will not be held responsible.
Our Contact Information
SM Electrical Supplies,
161-167 Rosslyn Street,
Prices & VAT
Prices shown on the website include VAT, to the extent that VAT is required to be applied under UK VAT law. However, delivery charges are not included in the displayed price and will be added on separately.
SM Electrical Supplies acknowledges that pricing errors may occur on their website despite significant efforts to ensure accuracy. If such an error is discovered, the company will inform the customer and provide them with two options. Firstly, they can choose to reconfirm their order at an amended price, or secondly, they can opt for a full refund. If SM Electrical Supplies is not able to contact you, we may cancel your order.
SM Electrical Supplies reserves the right to change the prices of their listed products without notice. This means that prices displayed on the website at the time of ordering may differ from prices displayed at a later date.
Furthermore, SM Electrical Supplies notes that all orders and products are subject to availability. In other words, if a product is not in stock or unavailable for any other reason, the company reserves the right to refuse to provide it to any individual or company.
Therefore, customers should be aware that prices listed on www.smsupplies.com may change without notice, and that orders are subject to product availability. In some cases, SM Electrical Supplies may refuse to provide a product to an individual or company if it is not available or for any other reason.
When you make a purchase on the website, you open a contract with us agreeing to our terms and conditions.